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Louise graduates from Work Academy with a new job

When you call The Community Housing Group’s (TCHG) Customer Service Centre you may be speaking with one of our new apprentices, Louise Mould, who gained employment with TCHG after successfully completing a Vestia Employability Skills course.

Louise attended a recruitment session held at Kidderminster Job Centre in June 2014, having been unemployed for over 12 months. The session was designed to recruit learners for a new employability skills course called ‘On Your Marks’.

Since July, Louise attended the ‘On Your Marks’ course and completed the ‘Customer Service’ Sector Based Work Academy, both with Vestia Training. Louise participated well during the course and improved her understanding of customer service and her overall skills, achieving a City and Guilds Level 1 Certificate in Employability Skills.
Louise said: “The courses and support from Vestia helped me achieve my goals. I was able to gain more confidence in myself and improve my presentation to potential new employers.

Having previously completed other employability courses, I gained more support and better interview skills with Vestia, and I would recommend their courses to anyone. You gain new friends as well as new skills and more experience.

When I finished the course, I undertook work experience in the busy Customer Service team at TCHG. I met the requirements of this fast paced environment and received positive, complimentary feedback from everyone I worked with.

After completing my work experience, I was invited to attend an interview for a Level 2 Customer Service Apprenticeship vacancy with TCHG and was delighted when I was offered the job. I really wanted the position in the Customer Service Centre, it’s a really supportive team and I love being able to answer the phones to customers and try and help them with what they need.”

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